It is one gachapon per quantity ordered.

Yep!  Every. Single. One.  We do not unpack not mishandle any Gachapon.  Every order comes with the capsule and everything inside of it, directly from the manufacturer.

Handling generally takes up to 1 full day.  Shipping generally takes 1-3 business days.  You should expect your order to be delivered to your door within 2-4 days, depending on your region.

Since gachapon is “blind box” there are absolutely no exchanges and no returns to our store.  Your gachapon are selected directly from our Gachapon machines.  When you place an order with us, your Gachapon is selected directly from turning the handle from the Gacha machine.  We cannot guarantee that you won’t receive duplicates.  In case your Gachapon is received as damaged, you can contact us for more assistance.

For other items other than gachapon, unless specified, returns/exchanges are accepted as long as it is in brand new condition.

For any orders that may be missing gachapon upon arrival, you must contact within 5 calendar days to confirm and you must submit a picture of all of your gachapon.  We will check our inventory in our system and do a physical hand count to to confirm.  Any order support for missing items beyond 5 days is hardly ever accepted and is subject to strict review.  We are a small operation; we take every single gachapon accounted for and we take lost claims extremely seriously.  Should there be a slim chance that your missing gachapon has sold out within our 5 calendar day policy, we will refund you the difference.

Any orders with a claim for broken gachapon on arrival will be under strict review.  This includes the capsule that you receive.  We take these claims very seriously.  If you see a broken gachapon, please take a picture of it immediately and send us the details.

We encourage you to follow our Instagram @gacha.x2 to stay up to date with new releases that we know will help you get the opportunity.  Once a specific gachapon collection is sold out, it’s very unlikely that we’ll have it back in stock.  However, we have seen some cases where a series got re-released but this is extremely rare and for reasons unknown to us.

We want to hear your feedback!  Let us know what you’re looking for by contacting us and we’ll check to see if it’s scheduled for release.